Situation: The COO of a healthcare services company started receiving more customer complaints. Read More
How I helped: I conducted a detailed study and found that roles and responsibilities were not standardised. I created processes and templates for each role within the organisation. I implemented a review structure within the departments reporting to the COO.
Outcome: Overall customer satisfaction improved greatly within just weeks of implementing the new processes.
Situation: A business that’s about 4-years-old had expanded their services and locations. Some locations performed better than others. They were unable to understand what made one location more successful.
Situation: A start up that had recently received funding contacted me to work with them on customer engagement. They had expanded and were having trouble ensuring standardised customer experiences across their locations.