Our Blog

February 8, 2017

Location is key

Situation: A business that’s about 4-years-old had expanded their services and locations. Some locations performed better than others. They were unable to understand what made one location more successful.Read More

February 8, 2017

Tackling customer complaints

Situation: The COO of a healthcare services company started receiving more customer complaints. Read More

February 8, 2017

Customer engagement

Situation: A start up that had recently received funding contacted me to work with them on customer engagement. They had expanded and were having trouble ensuring standardised customer experiences across their locations.Read More